Privacy policy

Privacy policy.

Faux Flowers Melbourne respects your privacy and handles your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

We may collect:

  • Contact and order details: your name, email, phone number, delivery address, and order history.

  • Payment information: processed securely by our payment provider; we do not store your full card details.

  • Communications: messages you send us via email, our website, Instagram, or eBay.

     

2. How we use your information

We use your information to:

  • process and fulfil your orders, including delivery and pickup;

  • contact you about your order, delivery fee, and appointment times;

  • respond to your enquiries;

  • improve our products and service; and

  • send you updates or offers, only if you have opted in (you can unsubscribe at any time).

3. Who we share it with

We only share your information where necessary to run our business, including with:

  • delivery and courier providers (to fulfil your order)

  • our payment provider [e.g. Stripe / PayPal / Square

  • the platforms we sell through (such as eBay and Instagram/Meta), subject to their own privacy policies

  • authorities where required by law.

We do not sell your personal information to third parties.

4. Storage and security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Information is kept only as long as needed for the purposes above or as required by law.

5. Access and correction

You can ask to access or correct the personal information we hold about you at any time by emailing fauxflowersmelbourne@gmail.com. We'll respond within a reasonable timeframe.

6. Complaints

If you have a privacy concern, please contact us first at fauxflowersmelbourne@gmail.com and we'll work to resolve it. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

7. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.

Contact: Faux Flowers Melbourne · fauxflowersmelbourne@gmail.com