Refund policy

At Faux Flowers Melbourne, each arrangement is carefully handcrafted and prepared specifically for your order. Due to the custom nature of our floral pieces, we do not offer returns, exchanges or refunds for change of mind.

If your order arrives damaged, faulty or significantly different from what was ordered, please contact us within 24 hours of delivery or collection with clear photos of the item and packaging. Our team will review the issue and arrange an appropriate resolution.

Custom and personalised items, including custom colours, sizing, cards, sashes, initials and other bespoke additions, cannot be returned or exchanged for change of mind.

Once an order has entered production, cancellations or changes may not be possible. Please contact us as soon as possible if you need to amend your order.

Nothing in this policy excludes or limits any rights or remedies you may have under the Australian Consumer Law.